Frequently Asked Questions

How do I know if my valve is working?

For AGV (Horizontal) series: First, check the small circular “sight glass” window located on the top of the valve. If you see green, your valve should be open. If red, this means your valve is closed and has shut off the gas. It will need to be reset to ensure gas continues to flow through.
For VAGV & NAGV (Vertical & 90 Degree) series: First, check the circular “sight glass window located on the front of the valve. If you see a silver ball, your valve should be open. If red, this means your valve is closed and has shut off the gas. It will need to be reset to ensure gas continues to flow through.
See our “How Does it Work” section for more details on how each valve works.

For AGV (Horizontal) series: To ensure proper gas flow, locate the shaft on the front or back of the valve next to the instructions: “Reset 1/8 Turn Only.” While holding your other finger on the shaft’s other side to ensure that it is not pushed through, gently turn the shaft by 1/8″ with a small screwdriver. You should see a green color in the circular “sight glass” meaning your valve has been reset!
For VAGV (Vertical) series: To ensure proper gas flow, locate the green shaft on the front of the valve labeled “Reset”. Gently turn the shaft clockwise with a small screwdriver or coin. You should hear the sound of a metal ball moving around and see a silver color in the circular “sight glass”, meaning your valve has been reset! Alternatively, if you would like to shut-off your valve, turn the red “Shut-Off” shaft counter-clockwise to shut off the flow of gas.
For NAGV (90 degree) series: To ensure proper gas flow, locate the green shaft on the top of the valve labeled “Reset”. Gently turn the shaft clockwise with a small screwdriver or coin. You should hear the sound of a metal ball moving around and see a silver color in the circular “sight glass”, meaning your valve has been reset! Alternatively, if you would like to shut-off your valve, turn the red “Shut-Off” shaft counter-clockwise to shut off the flow of gas.

Our valves are built to sense motion. Oftentimes gardeners, gates, children, etc. push or bump into the valve which accidentally causes them to go off. Make sure that a stabilizer bracket is installed to keep the valve in place and prevent such trips from occurring. Cars or people passing by without touching the valves should not cause them to go off.
If this is not the case, make sure that the valve is level within 2 degrees of the pipe. Unlevel installation can cause the valve to work improperly.

Check our “Find a Location” section to see local authorized agents in your area.

Each valve has a unique 10 digit serial number located on the top cover labeled “Serial #”. (e.g. 4312-191305)

The short answer is yes. In order to prevent nuisance tripping, a seismic stabilizer bracket must be installed between the valve and the meter. This will ensure max effectiveness of your shutoff valve.

No. Our vertical valves use a simple but reliable system involving a small steel ball fit to the size of the valve opening. (See our “How It Works” section) Due to this configuration, gas must flow through the top and out the bottom for proper functioning.